Question 1

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00 and check-out is until 12:00. If you need different times, please let us know in advance.

Question 2

What is the cancellation policy?

Accepted Answer

Free cancellation up to 7 days before arrival. Later cancellations may incur a charge of one night.

Question 3

Is there parking?

Accepted Answer

Yes, we have free private parking within the estate for all guests.

Question 4

Can I check in if I arrive late?

Accepted Answer

Yes. If you expect to arrive after 20:00, let us know when booking and we will provide self-check-in instructions.

Question 5

Is there WiFi?

Accepted Answer

Yes, free high-speed WiFi throughout the property.

Question 6

Do you accept pets?

Accepted Answer

We currently do not accept pets in order to ensure the comfort of all guests.

Question 7

Do all rooms have a private bathroom?

Accepted Answer

Yes, all rooms have a full private bathroom.

Question 8

Can an extra bed be added?

Accepted Answer

In some rooms it is possible to add a cot or extra bed. Please ask us when booking.

Question 9

Is it cheaper to book directly on your website?

Accepted Answer

Yes. Booking on our website avoids the commissions charged by portals like Booking.com (between 15% and 20%). The price is the same or lower, plus you get direct personalised support.

Question 10

What exactly is the cancellation policy?

Accepted Answer

Free cancellation up to 7 days before the arrival date. Later cancellations may incur a charge equivalent to the first night.

Question 11

Can I contact you via WhatsApp or phone?

Accepted Answer

Yes, you can write to us directly at +34 696 274 103. We reply Monday to Sunday from 9:00 to 21:00. Outside those hours we reply the following day.

Twin Room